The other day I tweeted out a question:
"WHAT BRANDS DO YOU THINK DO THE BEST JOB OF INTERACTION, CUSTOMER SERVICE AND, ENGAGEMENT?"
I was looking for the whole package, who is the best at online, social media and in store customer interaction, customer service, and engagement. I think it is easy to do a good job at one type of interaction, or customer service in a single arena, such as online, OR in store. What is a challenge is being great at customer service and engagement in all the arenas.
This poll is not exactly scientific, but I believe strongly is sharing this type of information with people I know. I want to know if someone has had a great experience or service from a brand. I want to know if I should be following a person, blog or brand on social media.
I immediately got so many responses. I saw many brands mentioned more than once. I have made a list of the brands mentioned 50 in total, and I hope you go and check them out and find out why they were picked by my tweeps for this list.
NOTE: THESE ARE IN ALPHABETICAL ORDER - NOT ORDER OF IMPORTANCE OR POPULARITY.
BEST BUY CANADA
THE BRICK WAREHOUSEBURNBRAE FARMS
CAESAR STONE CANADA
CANADIAN BEEF
CHAPTERS INDIGO
CHATELAINE MAGAZINE
CINNABON CANADA
COWS ICECREAM
CROFTERS ORGANIC
DAVE LACKIE - TWITTER
DAVIDS TEA
DEMPSTERS
DUNDURN PRESS
ELLE CANADA MAGAZINEFLARE MAGAZINE
FORD CRAIG SILVA - TWITTER
HAMILTON BEACH CANADA
HARPER CLASSROOM - TWITTER
HARPERS COLLINS CANADA
HACHETTE CANADA - TWITTER
HACHETTE UK CANADA - TWITTER
INDIGO GREEN ROOM - TWITTER
KRAFT CANADA
KARINA TANO - TWITTER
KERNELS POPCORN
LEONS
LONDON DRUGS
MCDONALDS CANADAMICROSOFT CANADA
PAPERMATE CANADA
PENQUIN CANADA
PURDYS CHOCOLATIER
RANDOM HOUSE CANADA
ROGERS HELPS - TWITTER
SIMON AND SCHUSTER CANADA
STAPLES CANADA
STARBUCKS CANADA
STATE FARM CANADA
TARGET CANADA
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TD CANADA TRUSTTHE PUTTING EDGE
TIM HORTONS
TELUS SUPPORT - TWITTER
UDDERLY SMOOTH
UPS CANADA
WESTJET
YMCBUZZ - TWITTER
YUMMY MUMMY CLUB
I'm Cathy thinking out loud about customer service and engagement.
Note: I have not been compensated in any way for this post. All opinions are my own.
I agree with all of them except Purdys and McCain Foods. Great job, Cathy and a good time of year to make a NICE LIST.
ReplyDeleteWow... What a great list Cathy! Thank you for it!
ReplyDeleteI completely agree with your list Cathy. So many great brands out there that love to interact.
ReplyDeleteBesos, Sarah
Blogger at Journeys of The Zoo
Love the list. I'd add a few like Janes Family Foods (they are lovely), PTPA, Polysporin Canada, Mucho Burrito, Things Engraved, Turkey Farmers of Canada and Chicken Farmers :)
ReplyDeleteI have decide to do a list quarterly to allow new comers to participate too. I would like to see companies and brands that excel both online and in store. The whole package so to speak. This is a list of the first 50 tweeted to me. Agree some other brands are awesome too.
DeleteYou are too sweet - thanks for the love!
ReplyDeleteSo many of my faves on this list, Cathy! Especially Telus, Purdy's, Burnbrae, Craig (Ford), Karina (Maple Leaf) and Leon's. Love the idea of compiling this list :) Great job!
ReplyDeleteGreat lists! thank you very much ;)
ReplyDelete